EMOTIONAL INTELLIGENCE ORGANISATIONAL COMMITMENT AND JOB SATISFACTION AMONG NGO WORKERS

Abstract

Salovey and Mayer (1990) defined emotional intelligence as the ability to monitor one’s own and others feelings along with the ability to discriminate among them, and use relevant information to direct one’s own thinking and action. While, Allen and Meyer (1996) defined organisational commitment as a psychological link between an employee and their organisation such that it makes the employee less susceptible to leave the organisation of one’s own accord or volition. Finally, Davis (1977) defined job satisfaction in terms of the favourability or unfavorability with which employees view their work. The study aimed to explore the relationship between emotional intelligence, organisational commitment and job satisfaction for a population of NGO workers residing in India. The objectives were a) to measure the relationship between Emotional Intelligence and Organisational Commitment among NGO workers (Females & Males) b) to find out the relationship between Emotional Intelligence and Job Satisfaction among NGO workers (Females & Males) c) to assess the relationship between Job Satisfaction and Organisational Commitment among NGO workers (Females & Males) d) to study the difference on the level of Emotional Intelligence, Organisational commitment and Job satisfaction among female and male NGO Workers. The sample included female and male NGO workers aged 22-55 years. Data was collected from 120 NGO workers. Results revealed the existence of positive significant relationships among the three variables for the entire population. In addition, there were no significant gender differences in the performance on the three aforementioned variables. Finally, there were no significant relationships between the three variables for female NGO workers, while significant positive relationships seemed to exist for male NGO workers.