INVESTIGATING THE RELATIONSHIP BETWEEN PERCEIVED ORGANIZATIONAL SUPPORT, SELF-EFFICACY AND BURNOUT

Abstract

The study investigated the relationship between perceived organizational support, self- efficacy and burnout. Data was collected from a sample of 120 employees (60 males and 60 females) between the ages of 25 - 45 using the Perceived Organizational Scale by Robert Eisenberger, and colleagues (1986), the General Self-Efficacy Scale by Ralf Schwarzer and Matthias Jerusalem (1989) and Maslach Burnout Inventory by Christina Maslach and Susan E. Jackson (1986). Spearman’s Rank Correlation and Mann Whitney- U test were employed to test the hypotheses. The results indicated that Perceived Organizational Support is positively correlated with Self-Efficacy. Perceived Organizational Support had a significant negative correlation with emotional exhaustion, a significant negative correlation with depersonalization, and a positive correlation with personal accomplishment. Self-efficacy had a non-significant correlation with emotional exhaustion, a negative correlation with depersonalization, and a positive correlation with personal accomplishment. Perceived Organizational Support was found to be non-significant as no gender difference existed, Self- efficacy was found to be significant indicating a significant gender difference where the male employees had a slightly higher self-efficacy than female employees, for the three dimensions of burnout, emotional exhaustion and depersonalization scores based on gender was found to be non-significant and personal accomplishment was found to be significant as gender difference exists, where male employees have a higher level of personal accomplishment.